Generally, products that have been opened and partially used cannot be returned. For hygiene and quality reasons, only unused items in their original packaging are eligible for return, unless the product is defective.

Yes, return limits may apply. To ensure fair use of our policy, customers are allowed a limited number of returns within a certain period. Excessive or repeated returns may not be accepted.

Returns without the original packaging are generally not accepted. The original box and accessories are required to ensure the product is in resalable condition. Without them, we may be unable to process the return.

Refunds for digital downloads or subscriptions are generally not offered. Since these products are delivered instantly and cannot be returned, all sales are usually final unless stated otherwise (e.g., technical issues or non-delivery).

Personalized or customized items are non-returnable. Since these products are made specifically for you, we cannot accept returns or exchanges unless they arrive damaged or with a manufacturing defect.

If you change your mind after confirming a pre-order, cancellation may not always be possible. Some pre-orders are final once placed, while others may allow cancellation within a limited timeframe. Please check the specific pre-order terms before purchase.

Some returns may be subject to a restocking fee. This fee helps cover inspection, repackaging, and handling costs, and it is typically deducted from your refund. The exact amount (if applicable) will be stated in the return policy.

Yes, in most cases you can return a gift without a receipt, but store credit or an exchange may be offered instead of a refund. Proof of purchase may still be required to process the return.