At SmartyToys (Zoom n Play LLC), customer satisfaction is our priority. We want you to enjoy shopping with us and feel confident in your purchases. This policy explains when and how returns, exchanges, and refunds are processed.

1. Eligibility for Returns

• Returns are accepted within 30 days of delivery.
• Items must be unopened, unused, and in their original packaging.
• Products that are opened, used, or not in their original condition cannot be returned for safety and hygiene reasons.
• Proof of purchase (order confirmation or receipt) is required for all returns.

2. Non-Returnable Items

For safety and quality control, the following cannot be returned:

• Opened or used toys
• Gift cards or promotional items
• Clearance or final sale products

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you. Please provide clear photos of the damaged/incorrect item to help us process your request quickly.

4. Refunds

• Once we receive and inspect your return, we will notify you of approval or rejection.
• Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
• Shipping costs are non-refundable, except in cases of damaged, defective, or incorrect items.

5. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
• We recommend using a trackable shipping service to ensure your return is received. SmartyToys is not responsible for lost or undelivered return packages.

6. Exchanges

If you wish to exchange an item for a different product, please initiate a return for the original item (per the guidelines above) and place a new order.

7. How to Start a Return

To begin a return, please contact our support team:

SmartyToys (Zoom n Play LLC)
📧 Email: contact@wp1.manageprojects.in
📞 Phone: 470-399-8255
🏢 Address: 3501 Maristone Way, Duluth, GA 30097

Please include your order number, product details, and reason for return in your request.

8. Policy Updates

We may update this Returns & Refunds Policy from time to time. Any changes will be posted on this page with a new effective date.